Get in touch
We'd love to
hear from you
Whether you have a question about testing, your results, or anything else — our clinical team is here to help.
Contact details
Email us
hello@byolete.co.uk
Response time
1–2 business days
Business hours
Mon–Fri
9am – 5pm GMT
9am – 5pm GMT
For urgent clinical concerns about your results, please include your order number in the subject line so we can prioritise your enquiry.
What to expect
when you reach out
when you reach out
A real person responds. Every enquiry is handled by our clinical team — not a chatbot or outsourced support.
Clinician-grade answers. Questions about your biomarkers, what your results mean, or next steps are answered with the same rigour we apply to our panels.
Full confidentiality. All correspondence is treated with the same medical confidentiality standards as your test results.
No question is too small. Whether you're unsure how to collect your sample or want to understand a specific biomarker — we're here for all of it.
Ready to test?
Explore our heart & metabolic panels and get your results in days.