Get in touch
We'd love to
hear from you
Whether you have a question about testing, your results, or anything else — our clinical team is here to help.
Contact details
Email us
hello@byolete.co.uk
Response time
1–2 business
days
Business hours
Mon–Fri
9am – 5pm GMT
9am – 5pm GMT
For urgent clinical concerns about your results,
please include your order number in the subject line so
we can prioritise your enquiry.
What to
expect
when you reach out
when you reach out
A real
person responds. Every enquiry is handled by
our clinical team — not a chatbot or outsourced
support.
Clinician-
grade answers. Questions about your
biomarkers, what your results mean, or next steps are
answered with the same rigour we apply to our
panels.
Full
confidentiality. All correspondence is treated
with the same medical confidentiality standards as your
test results.
No
question is too small. Whether you're unsure
how to collect your sample or want to understand a
specific biomarker — we're here for all of it.