Refund Policy – Byolete

Effective Date: [19/08/2025]

At Byolete, we aim to deliver precision blood tests that help you understand your health. Due to the nature of our products, we are unable to offer general refunds or returns.

1. Eligibility for Replacement
A replacement will only be issued if:

• You received the wrong test kit.

• The test kit is defective or missing components.

2. How to Request a Replacement
To request a replacement:

1. Email us at returns@byolete.co.uk within 7 days of receiving your order.

2. Include your order number and a clear description of the issue.

3. Provide supporting evidence (e.g., photographs of the kit or missing items).

3. Confirmation & Replacement

• We will review your request and confirm approval via email.

• Only after confirmation will a replacement kit be sent.

4. Shipping Costs

• Byolete will cover return shipping for defective or incorrectly sent items.

• No other returns are accepted. Customers are responsible for any shipping costs not explicitly approved.

5. Non-Refundable / Non-Returnable Items

• Opened or used test kits

• Test kits received correctly and without defects or missing items

• Orders outside the 7-day window

• Services already rendered, including lab analysis or consultations

6. Questions
If you have any questions about your order or the replacements process, please contact us at:
📧 returns@byolete.co.uk